At Smartup India Ventures, we are committed to delivering high-quality services and products to our clients. We understand that there may be instances where a refund or cancellation is necessary. This Refunds/Cancellations Policy outlines the terms and conditions governing such requests.

1. Services Refund Policy

Due to the nature of our business, refunds on services rendered are generally not provided. Once a project or service has commenced, you agree that we have committed time and resources to your project, and therefore, a refund will not be issued. However, we may offer refunds under the following circumstances:

• Cancellation Before Project Start: If you cancel a service before any work has commenced, you may be eligible for a partial or full refund, depending on the scope of the project and the amount of preparatory work already done. Please contact us as soon as possible to discuss your specific situation.

• Incomplete Delivery: If we are unable to complete a project due to circumstances beyond our control or fail to deliver on the agreed scope of work, we may offer a partial refund based on the work completed.

• Mutual Agreement: In some cases, refunds may be issued based on mutual agreement between you and Smartup India Ventures.

Refund requests must be submitted in writing to smartupindia.co@gmail.com within 7 days of the event that triggered the refund request.

2. Product Refund Policy

We offer a variety of products such as merchandise and printed materials. Refunds for these physical products are subject to the following terms:

• Defective Products: If a product you receive is defective or damaged, please contact us within 7 days of receiving the product. We will replace the item or issue a refund after verifying the defect.

• Incorrect Orders: If you receive an incorrect item, please notify us within 7 days, and we will arrange for a replacement or refund.

• Non-Refundable Items: Customized products, such as branded merchandise or printed materials, are non-refundable unless there is a defect in the product or an error on our part.

To initiate a return or refund for products, please contact us at smartupindia.co@gmail.com with your order details, and we will guide you through the process.

3. Cancellations

• Service Cancellations: If you need to cancel a service, please inform us as early as possible. Cancellations made before any work has commenced may be eligible for a refund as per the “Services Refund Policy” outlined above. Cancellations after work has begun may not be eligible for a refund, depending on the progress of the project.

• Product Order Cancellations: You may cancel an order for a physical product before it has been shipped. If the order has already been processed or shipped, cancellation may not be possible, but you can request a return following the steps in the “Product Refund Policy” section.

4. Refund Processing

Once a refund is approved, it will be processed within 14 business days. Refunds will be issued through the original payment method used during the purchase. Please note that processing times may vary depending on your bank or payment provider.

5. Contact Us

If you have any questions or concerns about our Refunds/Cancellations Policy, or if you would like to request a refund or cancellation, please contact us at:

Smartup India Ventures
A 2, 201, Omkar Nandan, Near Navle Bridge, Pune, Maharashtra 411041, India
Phone: +91 90960 92288
Email: smartupindia.co@gmail.com